Virginia Railway Express (VRE) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This privacy statement outlines our policies and practices regarding the collection, use, and protection of your information across all VRE systems, including our mobile application and website (vre.org).

Privacy Notice and Just-in-Time Notices

VRE provides general and just-in-time privacy notices to keep you informed about how your information is used. VRE aligns its practices consistent with the principles of the Privacy Act of 1974 and complies with applicable privacy laws and regulations, including Government Data Collection and Dissemination Practices Act and the Virginia Freedom of Information Act.

Collection of your Personal Information

VRE collects personal identifiable information (PII), such as your e-mail address, name, home or work address and telephone number. VRE also collects anonymous demographic information, which is not unique to you, such as your ZIP code and general preferences, to better tailor our services to your needs.

Information about your mobile device hardware and/or software, including your location, access times, is automatically collected by VRE. This information is used to provide general statistics regarding the use of the VRE Mobile application.

VRE does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Use of your Personal Information

VRE uses your personal identifiable information (PII) for various essential purposes to ensure the best possible service and compliance with legal requirements. These purposes include:

  • Ticket Booking and Reservations: To process ticket purchases, reservations, and travel itineraries.
  • Customer Service: To provide personalized support and handle inquiries or complaints.
  • Regulatory Compliance: To meet legal requirements, such as identity verification for security purposes.
  • Operational Efficiency: To optimize scheduling, manage capacities, and improve operations.
  • Safety and Security: To maintain accurate passenger records for safety and emergency purposes.

Communication and Third-Party Disclosure

VRE may contact you via email with updates or through surveys to conduct research about your opinion of current services or potential new services that may be offered.

VRE does not sell, rent, or lease its customer lists to third parties. VRE may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, VRE may share data with trusted partners to help us:

perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.

All third parties are prohibited from using your personal information except to provide these services to VRE and they are required to maintain the confidentiality of your information.

Consent and Revocation

Consent is obtained at the time of data collection, defined for a specific purpose, and can be revoked by the user at any time by contacting VRE Customer Service at 800-743-3873 or you have the option to manage your preferences for receiving marketing communications and other non-essential notifications through your account settings.

Authority to Process PII

The processing of PII is governed by VRE's Privacy Policy which complies with applicable data protection regulations and user consent.

Retention Period

VRE retains your personal information for as long as necessary to fulfill the original purposes outlined in this Privacy Statement unless a longer retention period is required by law. For example, we may retain customer support data for up to 7 years after the issue has been resolved.

Data Tagging and Automation

VRE uses tools like data tagging and automation to help manage and protect your PII. These technologies ensure that your information is managed securely and efficiently.

Security of your Personal Information

VRE employs robust security measures, including encryption protocols, like Secure Socket Layer (SSL), to protect your personal and financial information. We adhere to industry standards and security frameworks, such as Payment Card Industry Data Security Standard (PCI DSS), to maintain a secure environment. Your PII is stored on servers in a controlled, secure environment, to prevent unauthorized access or disclosure. We continuously update our security practices to safeguard against evolving threats. These measures help safeguard your data and reduce the risk of fraud and data breaches.

Cookies and Tracking

VRE uses cookies and similar technologies to enhance your user experience and for analytics purposes. You can manage cookies through your web browser settings or by opting out where applicable.

Third-Party Links

VRE Mobile application and vre.org website may contain links to third-party websites or services. Please note that VRE is not responsible for the privacy practices or content of such third-party sites. We encourage our users to exercise caution and review the privacy policies of any third-party websites they visit through links provided on VRE platforms.

User Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain types of processing. To exercise these rights, please contact VRE Customer Service at 800-RIDEVRE (800-743-3873).

Data Breach Notification

In the event of a data breach affecting your personal information, VRE will notify you promptly and take necessary steps to mitigate the impact, such as securing affected systems and providing guidance on protective measures you can take.

Changes to this Statement

VRE will occasionally update this Privacy Statement to reflect company and customer feedback. VRE encourages you to periodically review this Statement to be informed of how VRE is protecting your information.

Contact Information

VRE welcomes your comments regarding this Statement of Privacy. If you believe that VRE has not adhered to this Statement, please contact VRE at [email protected]. We will use reasonable efforts to promptly determine and remedy the problem.