Lost and Found
Personal Items | Tickets | Hours
Lost and Found
Procedure for Personal Items
If you leave something on a VRE train fill out our on-line Lost
Item Report or if you don't have Internet access, call us between
7:00a and 7:00p at 703-684-1001 as soon as you realize the item is
missing. When reporting a lost item, it is important to provide as
much detail as possible to help distinguish your property from similar
Items that are found on the trains are collected and tagged. If we find an item
that you have reported as missing, we will contact you. You must have a photo
ID to recover your item from Lost and Found. All items will be kept at the VRE
Office in Alexandria for pick-up. Items are only kept in Lost and Found
for 30 days.
For health reasons, food items must be claimed by 6:30 pm on the day that
they arrive at VRE. All food items left after that time will be discarded.
If you lose an item on an Amtrak train, you must call 1-800-USA-RAIL
to report it.
Lost and Found Procedure for
Like the procedure for item retrieval fill out our on-line Lost
Ticket Report or call the VRE Office to report a lost ticket.
If your ticket is found, we will contact you and make arrangements
to return it to you. All tickets can
be mailed to your home address or you may stop by our office and pick
If you lose a Monthly ticket that is not found within 48 hours of
reporting it missing, you are eligible for a replacement ticket. Simply
call us again to confirm that the ticket was not found, and we can
will mail a new Monthly ticket to you or you can stop by our office
to pick it up. (Proof of purchase may be required.)
If you lose a TLC ticket that is not found within 48 hours of reporting it missing,
you are eligible for a replacement for the portion of the ticket that provides
travel on the VRE. Please see our VRE-TLC page for details. (Proof
of purchase may be required, so please retain your receipt when purchasing your
We will do our best to recover lost items and tickets, however, we
are not responsible for them. You must have a valid ticket prior to
boarding a VRE train, so it is your responsibility to purchase a new
ticket to use until the missing ticket surfaces.
Found Hours and Location
VRE passengers may retrieve their items from the VRE
Office at 1500 King Street in Alexandria, which is open weekdays from 7:00 am to 7:00 pm.