VRE Title VI Policy
VRE is committed to a policy of non-discrimination in the conduct of
its business, including its Title VI responsibilities – the delivery
of equitable and accessible transportation services. VRE recognizes its
responsibilities to the communities in which it operates and to the society
it services. It is VRE’s policy to utilize its best efforts to assure
that no person shall, on the grounds of race, color, income or national origin,
be excluded from participation in, be denied the benefits of, or be
subjected to discrimination under its program of transit service delivery
and related benefits.
Toward this end, VRE embraces the following policy tenets / program:
A. No person or group of persons will be discriminated against with
regard to fares, routing, scheduling or quality of transportation services
that VRE furnishes, on the basis of race, color, income or national origin.
B. Frequency of service, age and quality of VRE vehicles assigned to
routes and location of routes will not be determined on the
basis of race, color, income or national origin.
C. The full and fair participation of all affected populations in
transportation decision making shall be promoted.
D. Disproportionately high adverse impacts of programs and activities
on minority and low income populations shall be identified and addressed
E. Meaningful access to programs and activities by persons with
limited English proficiency shall be ensured.
All complaints will be sent to VRE’s Manager of Operations and Customer
Communications, logged into the Title VI database, and forwarded to Title VI staff
for investigation. The responsibility for day-to-day operations of this program,
including the investigation of Title VI complaints, has been assigned to the Title
VI staff of the Potomac and Rappahannock Transportation Commission (PRTC), a co-owner
of the VRE. However, all VRE employees share in the responsibility for making
VRE’s program a success.
If you have a general complaint or concern, please fill out one of our Feedback Forms or email us. This form is for complaints based on the grounds of discrimination as outlined above ONLY.
Complaint and Investigation Procedures
Title VI and Related Statutes Discrimination Complaint Form