VRE embraces the world of social networking sites to both communicate and interact with our riders. Twitter allows short 140-character messages that can be received via the Twitter website or via text messages on a cell phone. People must opt in to “follow” individuals or organizations in order to receive “tweets” from them. For us, we mostly use Twitter to help update riders of train delays, remind them of upcoming events, or relay other important information. If you are interested in following VRE on Twitter, you’ll first need to register by visiting http://www.twitter.com/VaRailXpress, and clicking on “join today” if you’re not already a Twitter user. During the registration process, you’ll be asked to set up any type of profile you’d like to make for yourself, as well as select which type of device you’d like the updates sent to. Once you opt in to start receiving VRE’s “tweets,” you’ll begin receiving them as we send them out.
Facebook is also utilized in a similar way, although it has the ability to provide longer more in depth information. VRE’s Facebook page provides info about delays, upcoming events, such as board meetings, Meet the Management schedules and on-line chats with VRE management.
Don’t like social media? You can still receive delay alerts and news updates to your email or phone via our “Train Talk” alert system. To subscribe please visit the Train Talk page (https://public.govdelivery.com/accounts/VAVRE/subscriber/new) and follow the prompts. If you need assistance, contact the VRE office weekdays between 7:00a and 7:00p at (703) 684-1001 or send an email to email@example.com. Make sure you click all the necessary boxes pertaining to your commute. We do get riders reporting that they did not receive alerts about a specific train or a specific station and when we check their account the boxes to those trains or stations have not been checked.
While Train Talk is our chief method to disseminate information for normal delays, during heavy delays when many messages are being sent out, email and phone servers can delay receipt of messages and we have found that our Twitter page (http://twitter.com/#!/VaRailXpress) is more instantaneous when it comes to relaying information.
Contact & Forms page:http://www.vre.org/about/contact/. Office address, phone number and email, as well the link to all our various forms (complaints, lost items, refunds, reduced fare applications, and more).